CX Masterclass: Strategic Decision-Making Training
"Data, empathy, prioritization - CX that really drives change"
Training Video on Demand- Comprehensive knowledge of Total Experience – you will learn what this approach is and why it is gaining popularity.
- Practical skills – you will learn how to work on TX, what tools to use and how to implement them in practice.
- Systemic approach – you will learn how to plan activities and projects, taking into account holistic, comprehensive assumptions.
- Training materials and templates – you will receive practical materials that you can use in your organization.
- Understanding why it is worth implementing Total Experience in your organization and how to take the first step.
- See mini training preview
- You will learn how to get out of the data chaos and move towards real change
- You will discuss your perspective with industry peers
- Your confidence will increase in the complex business world where we are overwhelmed by the excess of data, materials and sources of inspiration.
- You will receive valuable training materials that will stay with you for years
- Certificate of participation - confirmation of acquiring knowledge and skills in the field of Total Experience.
For whom?
Customer Experience, Customer Success, and Customer Service leaders; Voice of the Customer specialists; analysts; and individuals responsible for reporting data and translating it into action—both within the organization and in interactions with customers.
In the program
- Comprehensive knowledge of Total Experience – you will learn what this approach is and why it is gaining popularity.
- Practical skills – you will learn how to work on TX, what tools to use and how to implement them in practice.
- Systemic approach – you will learn how to plan activities and projects, taking into account holistic, comprehensive assumptions.
- Training materials and templates – you will receive practical materials that you can use in your organization.
- Understanding why it is worth implementing Total Experience in your organization and how to take the first step.
- You will learn how to get out of the data chaos and move towards real change
- You will discuss your perspective with industry peers
- Your confidence will increase in the complex business world where we are overwhelmed by the excess of data, materials and sources of inspiration.
- You will receive valuable training materials that will stay with you for years
- Certificate of participation - confirmation of acquiring knowledge and skills in the field of Total Experience.
Trainings Reviews
Efficient CX Project Management
“Ogromny plus za zebranie wiedzy i przekazanie jej w skondensowany sposób. Wszystko poparte dużym doświadczeniem. Fajna relacja z uczestnikami, która pozwoliła wymieniać się doświadczeniami. Szkolenie rozbudziło głód uczenia się.”
Anna Szadkowska, mLeasing
Efficient CX Project Management
“Doceniam szczególnie za praktyczne przykłady, bardzo dobrze zaplanowane poszczególne bloki tematyczne z uwzględnieniem czasu na pytania, dzielenie się doświadczeniami, przerwa w trakcie na przewietrzenie umysłu. Super pomysł z ankietami mającymi na celu zbadanie doświadczeń uczestników i będącymi dobrą bazą do dyskusji. Bardzo profesjonalnie przygotowany materiał, podzielony jasno na bloki tematyczne odpowiadające poszczególnym etapom w projekcie. No i oczywiście sama prowadząca – brawo Weronika za profesjonalizm i świetnie poprowadzony warsztat!”
Wiktoria Plutka, Credit Agricole B.P. SA
Get Your training by filling out the form.
If the registration form does not display correctly, contact me by e-mail: weronika@totalexperience.pl If the registration form does not display correctly, contact me by e-mail:
